Friday, August 14, 2009

Does Mickey Mouse has a lesson for improving patient experience?


The purist will say no. Healthcare is professional business! Mickey mouse...well...is just mickey mouse. Blasphemy! to even suggest that...

There is a book "If Disney Ran your Hospital" by Fred Lee that one of my new colleague from JGH just reminded me today that says just that.

Go ahead, read it and you will find useful lessons. Otherwise read this summary.

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