No one in healthcare wants mistakes to occur, especially when they harm patients.
However, when mistakes do occur, as humans do - honesty, transparency and the willingness to learn from mistakes have proven to be key successful ingredients when communicating with patients.
This Grand Rounds blog entry "Getting a finger from the patient" is an interesting read about grace from patients when healthcare providers do the right thing when things go wrong.
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment