Some things don't change throughout the world

The issues of care coordination, patient communication and service breakdowns during hand-offs are so similar around the world and yet so difficult to get a handle around conclusively. This staff-turned-caregiver feedback about her experience at Beth Isreal Hospital/ Boston is so real. Can we accept it that because humans are fallible so such breakdown in coordination is inevitable... or should we add on onerous layers of checks to prevent such errors? I think the answer lies in whether we have the will and the courage to change. One person cannot do it, neither can 100. But when we ALL decide to provide a level of healthcare good enough for our mothers without the need for special arrangements, we can create a culture that will make the difference!