Thursday, June 25, 2009

Disrupting the hospital business model - Clayton's prescription

It is so nice to be able to make a new entry into my blog after a long period of hiatus.

The truth is, my new responsibilities at the new Jurong General Hospital has been keeping me extremely engaged. All exciting stuff and a marvelous learning experience, but more about it next time.

I am now catching up on my readings.  A key read is the Innovator's prescription by Professor Clayton Christensen from HBS.  Chapter 3 of his book focus on the theme of disrupting the general hospital that we have come to be familiar with.

Professor Clayton asserts that there are fundamentally 3 business models:

(a) the Solution shop - this is the sphere of intuitive medicine where "hypothesis testing" usually within the domain of diagnosis is carried out.  To facilitate discovery, highly skilled professionals are required and equipped with the most sophisticated technology.  It is little wonder here that the "value" of medicine is less clearly classified and the costs are much higher.

(b) The Value-adding Process (VAP) - once a definitive diagnosis is made, and it is clear what the patient needs then the next steps would be "how to fix the problem" effectively, affordably and conveniently.  Here trained healthcare professionals can follow a series of "proven value adding" steps to get the job done.

(c) Facilitated network - where multiple parties in the health eco-system are sufficiently capable to do their jobs, then what is needed to deliver value is to facilitate their effective interaction to deliver value.

Prof Christensen says in his book that because general hospitals tries to co-mingle the business models of solution shop and VAP services, there is substantial internal incoherence, escalation of costs and impossible to measure "value".  The current model of reimbursement in healthcare system whose payout is undifferentiated for services delivered through solution shops and VAP clinics serve to perpetuate this co-mingling.  

The proposed solution is to establish "Hospitals within Hospital" where integrated/ coherent solution shops eg. for treatment of Asthma like National Jewish Medical and Research Centre in Denver; and VAP specialised hospitals eg. The Aravind Hospitals in India for Eye surgery and Coxa Hospital in Finland for hip and knee replacement may be established.

General hospitals who try to be all-things-to-all people incur high cost of complexity.  General hospitals will always be needed, it is just that over time we will need lesser of them as the machineries of disruption begin to work.  As technology improves, more sophisticated care for more patients can be carried out in VAP hospitals with equal or better quality than general hospitals.

It will be interesting to see how this disruption to general hospitals will pan out in Singapore. It will be useful lessons for me as my team plans for JGH. 


Sunday, May 31, 2009

The "Economics" and "Repugnance" of Organ Donation

Here is an interesting article from the New York Times that is a useful read...

July 9, 2006
FREAKONOMICS
Flesh Trade By STEPHEN J. DUBNER and STEVEN D. LEVITT

Weighing the Repugnance Factor

How's this for a repugnant situation? Take someone you love, perhaps your spouse or your sibling, and find a stranger who will accept a really big bet that your loved one will die prematurely — and if indeed that happens, you pocket a few million dollars.
This, of course, is how life insurance works. And most Americans don't find this idea repugnant at all. They used to, however. Until the mid-19th century, life insurance was considered "a profanation," as the sociologist Viviana Zelizer has written, "which transformed the sacred event of death into a vulgar commodity."

Alvin Roth, a Harvard economist who studies the design of markets, has done a lot of thinking about repugnance. On some issues, he notes, repugnance will recede, as with life insurance — or, even more momentously, the practice of charging interest on loans. In other cases, the reverse happens: a once-accepted behavior like slaveholding comes to be seen as repugnant.
One case of repugnance is far from settled: the dispute over how human organs for transplantation should be allocated — and, perhaps, even sold. If you happen to have a failing heart or liver or kidneys, you will almost certainly die without a transplant, but if you aren't lucky enough to get an organ through an official registry, you can't legally purchase one at any price. So instead of a free market in organs, we have a volunteer market. Some people agree to give up their usable organs once they die. In the case of a living donor, someone sacrifices a kidney or a portion of a liver to a recipient, most likely a family member.

In the space of just a few decades, transplant surgery has become safe and reliable (to say nothing of miraculous). But success breeds demand: as more patients get new organs, more patients want them. In 2005, more than 16,000 kidney transplants were performed in the U.S., an increase of 45 percent over 10 years. But during that time, the number of people on a kidney waiting list rose by 119 percent. More than 3,500 people now die each year waiting for a kidney transplant.

To an economist, this is a basic supply-and-demand gap with tragic consequences. So what can be done to increase the supply of organs?
A big problem is that would-be suppliers are not given very strong incentives to step forward. In much of Europe, the choice is made for them: instead of "opting in" to donate, the default assumption is that your usable organs will be harvested upon your death unless your family "opts out." But Europe, too, still has a sizable organ shortage, in part because traffic fatalities — which tend to produce desirable organs for harvest — are on a downward trend in Western countries.

If it's hard to get people to give up their organs upon death, consider how much harder it is to persuade a living person to donate a kidney. (From a medical perspective, a kidney from a living donor is far more valuable than a cadaver kidney.) Even though most people can live safely on one kidney, there is still a price to be paid in discomfort, risk, fear and lost wages. But the United States, like pretty much every other country in the world, forbids a donor to collect on that price, or any other.

It is hard to find an economist who agrees with this policy. Gary Becker and Julio Jorge Elias argued in a recent paper that "monetary incentives would increase the supply of organs for transplant sufficiently to eliminate the very large queues in organ markets, and the suffering and deaths of many of those waiting, without increasing the total cost of transplant surgery by more than 12 percent."

Some noneconomists may well find this reasoning repugnant. There are many reasons, after all, for banning the sale of organs. Some people consider it immoral to commodify body parts (although it is now commonplace to not only sell sperm and eggs but also to rent a womb). Others fear that most organ sellers would be poor while most buyers would be rich; or that someone might be pressured into selling a kidney without fully understanding the risks.
But why, Becker and Elias ask, should poor people "be deprived of revenue that could be highly useful to them"? Even more compelling is the fact that a poor person is just as likely as a wealthy person (if not more so) to need a new kidney — and, with no legal market for organs, is just as likely to die while waiting on a list.

Alvin Roth, even though he is an economist, is smart enough to realize that repugnance will keep Americans from embracing a true market for organs anytime soon. So, along with several other scholars and medical personnel, he has helped design a clever alternative, the New England Program for Kidney Exchange. Imagine that you have a wife who is dying of renal failure, and that you would give her one of your kidneys, but you are not a biological match. Now imagine that another couple is in the same bind. The kidney exchange locates and matches the couples: you donate your kidney to the stranger's wife, while the stranger gives his kidney to your wife; the operations are performed simultaneously to make sure no one backs out. Although this system has yielded only a couple dozen transplants so far, it illustrates an economist's understanding of incentives: if you can't get someone to give an organ out of altruism, and you can't pay him either, what do you do? Find two parties who are desperate to align their incentives.

Otherwise, who in his right mind would step forward to donate a kidney to a stranger? In fact, we recently spoke to one such potential donor who asked to remain anonymous. Donor is married, with four children and a precarious financial situation. Because Donor had a sibling who nearly needed an organ transplant, the idea got into Donor's head to perhaps sell a kidney to a stranger. Through a donor Web site, Donor met a potential recipient, whom we'll call Recipient. It wasn't until the process was well under way that Donor learned it was illegal to be paid. In the end, however, Donor's moral mission overrode the financial need, and Donor decided to go ahead with the transplant.

Donor has undergone extensive testing at the hospital where Recipient will have the transplant. Both Donor and Recipient have had to lie repeatedly to the doctors, pretending they are old friends. "If they find out you met on the Internet," Donor explains, "they assume it's for money, and they'll call off the operation."

If all goes well, the transplant may happen soon. Consider the parties who stand to profit from this transaction: Recipient, certainly, as well as the transplant surgeons, the nurses, the hospital, the drug companies. Everyone will be paid in some form — except for Donor, who not only isn't being paid but, in return for carrying out a deeply altruistic act, also has to pay the additional price of lying about it.

Surely there are some people, and not just economists, who would find this situation — well, repugnant.

Stephen J. Dubner and Steven D. Levitt are the authors of "Freakonomics: A Rogue Economist Explores the Hidden Side of Everything."

More information on the research behind this column is at www.freakonomics.com.

Thursday, April 30, 2009

"Some" is NOT a number, "Soon" is NOT a time

This is quite a well known quote from Don Berwick.

Indeed, when people are indecisive or are afraid to make decisions, they resort to vague answers like these.

Other famous variants include, "use your best judgement", "do your best".

No wonder, we are paralysed by inaction when directions are vague.

Come on people, make a stand, and take a stand!

Wednesday, April 29, 2009

How Singaporeans can help with Swine Flu preparedness

The media is filled with news about the swine flu outbreak with Mexico as the epicentre.

By now, more than 16 countries have reported cases - some confirmed, some still suspects and today we received news about the first death of a 23-month old toddler in the US.

Singapore, to-date is still clear, but as a nation we are gearing up and are now at DORSCON level YELLOW of preparedness.

10 ways fellow Singaporeans can help?

1. Maintain high level of personal hygiene.

2. Be considerate - if you are not feeling well, cover your mouth with a mask, and see a doctor. Cover your mouth when you cough.

3. Protect yourself - if you can help it, why put yourself at risk by visiting the affected countries?

4. Try NOT to visit hospitals, unless absolutely necessary

5. If you need to visit a hospital, do NOT bring a crowd - limit to ONLY 2 visitors per patient. Do not be angry with hospital staff when they are just doing their job controlling visitors

6. Love your loved ones - don't bring your kids to hospitals

7. Mask up when requested at Hospitals - please PUT ON your surgical mask when asked to do so in a hospital. It is to protect you. And because you are protected, your family is also protected

8. Dispose of your mask properly in bins - otherwise somebody else will have to pick up your used masks and may be infected

9. If you are a patient, the hospital may call you to ask for postponement of non-emergency surgery as part of outbreak preparedness. We understand you are anxious about your medical condition and your surgery but know too that such measures are taken in the interest of patients and the public. Speak to your doctor if you have concerns

10. If you know of others who bears the symptoms of swine flu and have travel history to affected countries, gently nudge them to see a doctor as soon as possible. Over them a mask if you have one.

If we all play our part, Singapore will be better prepared to weather this storm. Thank you.

Tuesday, April 28, 2009

A Tribute to my mentor in healthcare...

My wife was doing some springcleaning this week, and she found a montage and tribute that I wrote for Song Khim (my mentor in healthcare) in 2000 when he left Changi General Hospital for NUH.

Looking back, the quote that I wrote for him is almost like a prophesy when I read it today - some 9 years later:

"The seed that you have sown in each one of us will bear much fruits all through the years! Thanks for developing, nurturing, and leading me, Ops and CGH."

The pictures tell the many faces possible from a simple me... enjoy


Thursday, April 16, 2009

Be on Stage...


When I got up this morning, I flipped to my facebook and saw an interesting video post by a friend with a comment that said "touching...". As it was still early, I decided to click on the video to see what could get a grown man to say "touching".

The video was about a lady Susan Boyle taking the stage on the Britain Got Talent show. She was fat, had unflattered features and did not look the look of a winner. One could tell that the judges were cynical about her and as the camera panned the audience, it is easy to tell too that they too were against her. How could a star emerge from someone as ordinary as her was the unspoken language. When asked what was her dream, she said she wanted to be a professional singer. Answering the question, "Why has it not worked out so far", she said "because she has not been given a chance before, and tonight it is going to change..."

When the music started and when Susan Boyle started to Sing the song "I Dreamed the Dream" from Le Miserable, the crowd and the judges were immediately awed by her voice. Before long, she had a standing ovation and the rest is history....

There is a Susan Boyle in all of us. We all have talents, but like Susan Boyle, our talents need to be "on stage" before they may be recognised and enjoyed.

Have we taken the courage to allow our talents to be on stage? If not, watch this video on youtube and be encouraged.
Lyrics:(...quite a sad song though)
There was a time when men were kind
When their voices were soft
And their words inviting
There was a time when love was blind
And the world was a song
And the song was exciting
There was a time
Then it all went wrong
I dreamed a dream in time gone by
When hope was high
And life worth living
I dreamed that love would never die
I dreamed that God would be forgiving
Then I was young and unafraid
And dreams were made and used and wasted
There was no ransom to be paid
No song unsung, no wine untasted
But the tigers come at night
With their voices soft as thunder
As they tear your hope apart
And they turn your dream to shame
He slept a summer by my side
He filled my days with endless wonder
He took my childhood in his stride
But he was gone when autumn came
And still I dream he'll come to me
That we will live the years together
But there are dreams that cannot be
And there are storms we cannot weather
I had a dream my life would be
So different from this hell I'm living
So different now from what it seemed
Now life has killed the dream I dreamed.

Thursday, April 9, 2009

Bitter and Sweet

Life's perfection sometimes lie in its imperfection.

I just watch a video on facebook called "Beautifully Imperfect". The setting is one at the funeral where the wife steps up to say her eulogy for her deceased husband. She described noises that would ordinarily disgust most people - her husband's snore which she described it as a car engine that refused to start in the morning, and his "rear wind" that would be so loud in bed that it would sometimes jolt himself awake. However, these are noises that remind her of his presence and she has come to miss with his passing. These imperfections are perfect for her and she would give anything to hear these sounds again when she goes to bed.

The bitter and sweatness of life needs to be treasured. In a different kind of way, I am beginning to experience these same types of feelings over the last few days - not in my personal relationships - but with the people around me in a special place. A place where I have easily grown to love and in my imperfect ways helped made it more beautiful. The sound and scent I have grown familiar and the people super special. But I know that I know that know, I will treasure the time I've had.

Saturday, April 4, 2009

Why Vision is important...From Alice in the Wonderland


Organisations as much as individuals need vision. Vision offer dreams and hope and make existence more meaningful. This is a quote from Alice in the Wonderland story that will serve to remind us of this...

"Would you tell me, please, which way I ought to go from here?"

"That depends a good deal on where you want to get to," said the Cat.

"I don’t much care where--" said Alice.

"Then it doesn’t matter which way you go," said the Cat."

--so long as I get SOMEWHERE," Alice added as an explanation.

"Oh, you’re sure to do that," said the Cat, "if you only walk long enough."

Wednesday, April 1, 2009

Grace in Medicine

No one in healthcare wants mistakes to occur, especially when they harm patients.

However, when mistakes do occur, as humans do - honesty, transparency and the willingness to learn from mistakes have proven to be key successful ingredients when communicating with patients.

This Grand Rounds blog entry "Getting a finger from the patient" is an interesting read about grace from patients when healthcare providers do the right thing when things go wrong.